Misty, I must say that working with you was a most delightful telephone sales/purchase experience. You exhibited great professionalism in being very courteous, helpful beyond the call of duty in contacting the vendor for best prices,etc. You exercised much patience, describing in detail, features of the fountain pens and prices. You showed much understanding, knowing that distance separated me from direct view of the pens. Never in my prior experience have I been so pleasantly accommodated in any business transaction! I take this opportunity to THANK you, and to WISH you every success in your business career. May you always be well rewarded for your excellent service. Your employer and associates have every reason to recognize and be appreciative of your talents. Indeed, you also are a great reflection of excellent parenting.