FAQs

Frequently Asked Questions - see our commonly asked questions

Would Solvang Antiques be interested in buying or consigning an antique from me?

We carry a wide range of items in our store and on our website. We look for items of exceptional quality and condition, especially those that have a noted maker or possess an important provenance. If you have an item you would like to offer us for purchase or consignment, please use our contact page to submit photos of the item, or items, along with any information you have about them. Also please include your asking price, or net amount for consignment, within your email and let us know if you are only interested in selling, or if consignment is an option.

For more information regarding consignments, please go to our consignments page.

How do I use your search feature?

The search feature on the Solvang Antiques’ website will now search for products and content within our website. Simply type in the search box a phrase or single word of an item you are looking for and click on the magnifying glass or simply hit your enter button. It will return two tabs with a list of products, and a list of content pages. If you have been into our store and have the item number you are looking for, enter it into the search box to have the exact item returned from the search. Please note that not all items in our store are featured on our website. If you don’t see what you are looking for, then we urge you to contact us.

What happens after I place an order using a secure online transaction?

Once you have placed your order online, Solvang Antiques confirms your order with an instant email confirmation. If you are an international client, which requires a shipping quote, you will receive an email containing your final invoice including your shipping quote the next business day. If the item can be sent to you via common carrier such as FedEx, it will be processed and shipped within three business days following payment confirmation, except in the case of a clock or watch purchased with warranty*. If the item is too large to ship via common carrier, or requires special handling, we will make arrangements for hand delivery. Please contact us if you need express shipping or expedited delivery.

We ship worldwide, safely and insured. Our shipping charges cover packing, shipping, and insurance. International clients are responsible for duties and taxes levied by their country of import.

If you do not receive an instant confirmation, please check your spam filter. You may need to search through your “junk mail” and “bulk mail” folders as well. To make sure that you will receive emails from us add “[email protected]” to your list of “safe” email addresses.

*(The majority of our clocks and watches come with a warranty. Before shipping your clock or watch, we want to ensure that it is in proper working order, which will take some additional time.)

Why must you ship to my billing address?

For the security of our clients, we will only ship to the billing address as listed for the credit card provided. If the address does not match, the client will be contacted and the order will be canceled.

How can I find out what the shipping cost will be for an item?

All our items already have shipping fees calculated for destinations within the United States, which will show in your cart when you are checking out. Fees for shipping items internationally vary depending on the value and size of the item to be shipped along with the destination and the mode in which it will be carried. If you would like to receive a shipping quote prior to ordering, you may use the “Request Shipping Quote” tab on the bottom of each item page. If you choose not to receive a prior quote and just place your order, you will receive an email the following business day with your updated invoice, including the actual shipping quote.

When will my order arrive?

Items that can be shipped via common carrier such as FedEx will be sent within three business days following payment confirmation, except in the case of a clock or watch purchased with warranty*. Common carrier deliveries normally take 1-5 business days to arrive for US locations. The speed of the delivery is dependent on the insured value of the item, higher valued items are shipped faster. You will receive an email with tracking information once your package has shipped. All of our packages are shipped with signature required for delivery. Exceptions cannot be made. The carrier will attempt delivery three times. If you will be unable to meet your delivery, use your door tag to contact the carrier to have it held for pickup at their local facility.

If you have ordered a large item that requires hand delivery, you will be contacted to arrange delivery.

Please contact us if you need express shipping or expedited delivery.

*(The majority of our clocks and watches come with a warranty. Before shipping your clock or watch, we want to ensure that it is in proper working order, which will take some additional time.)

What if I order a clock or watch with warranty?

The majority of our clocks and watches come with a warranty. Before shipping your clock or watch, we want to ensure that it is in proper working order, which may take some additional time.

What if I place an order for an item that has already been sold?

While we have made every effort to prevent this from occurring, mistakes do happen. All of the items listed in our online catalog are also for sale in our Solvang gallery. In the rare occasion that an item sells in our gallery and has not been removed from our website before you purchase it, you will be notified the next business day and if you have made a payment, your payment will be refunded.

What if my order arrives damaged?

Solvang Antiques has been successfully shipping antiques around the world since 1977,  safely and insured. While almost all of our items arrive to their final destination without a problem, we have prepared for the unlikely event that an item may be damaged in shipment. Every item that is shipped is fully insured.  **Please DO NOT throw away the box or packing materials. Contact us immediately, so that we may work with the shipper for inspection if necessary. If your item is damaged during shipping, you will have the option of receiving a full refund, having the item repaired at no cost to you, or exchanging the item for something else either in our Solvang gallery or our online store. The choice is yours.

What if I cannot add the item to my cart?

If the item is already marked as being sold, you will not have the option of adding that item to your cart. Our items are unique and there is only one available.

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